Kensun’s headquarters is located in Shenzhen, China, where we have both an office and a factory dedicated to design, manufacturing, and testing. If you’d like to visit, feel free to email us.

Yes, we offer local service outside of China. We have a warehouse in Adelaide and an office in Rotterdam to ensure fast, reliable support for our customers in Australia and European countries.

Yes, you can. Typically, samples are shipped within 5 business days. However, if the requested item is out of stock, it may take up to 15 days or longer for delivery.

Yes, as a customer-centric company, we specialize in creating tailored LED display solutions. You are welcome to customize your own LED display, and our dedicated design and production teams will help bring your concept to life from start to finish.

We stand behind every display we sell and are committed to your satisfaction. If you’re not 100% satisfied, we’re here to help. We offer lifetime after-sale service for all our displays. For more details, please contact our sales team.

Production times vary depending on the specific order and product. On average, it takes 2 to 4 weeks to complete production. For larger or customized orders, the timeline may be longer. Please contact us for more accurate delivery estimates based on your project.

You can reach our dedicated customer service team anytime, 24/7, by calling +86 0755 3285 9168. Alternatively, you can email us at info@ledkensun.com, and we will respond within 1 business day.

Yes, we offer factory tours! We'd love to give you a behind-the-scenes look at how we make our products. We recommend scheduling your visit in advance. Please contact us to book your tour.