Refund policy
At Kensun, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help. Below is our refund policy:
Eligibility for Refunds：
To be eligible for a refund, the item must be returned within 30 days of receipt.
The product must be in its original packaging and unused, with all parts and accessories included.
Custom-made or special-order products are not eligible for refunds, unless defective.
Return Process：
To initiate a return, please contact our customer service team at info@ledkensun.com or call us at +86 0755 3285 9168 to request a Return Merchandise Authorization (RMA) number.
Once approved, you will receive instructions on where to send the product for inspection.
You are responsible for return shipping costs, unless the product is defective or damaged.
Inspection and Approval：
After we receive the returned item, it will be inspected for condition and completeness.
If the return is approved, we will process the refund to your original method of payment within 7-14 business days.
Non-Refundable Items：
Customized products or any products that have been installed, altered, or damaged after delivery.
Shipping fees are non-refundable, except in cases where the product is defective or incorrect.
Defective or Damaged Items：
If your product arrives defective or damaged, please contact us immediately. We will provide a replacement or a full refund, including shipping costs, at no additional charge.
Late or Missing Refunds：
If you haven’t received a refund within the stated timeline, first check with your bank or credit card provider as processing times may vary.
If you’ve done this and still have not received your refund, please contact us at info@ledkensun.com.
For further assistance, don’t hesitate to reach out to our customer service team. We're always here to help!